We ship to every country in the world. We offer different shipping option to choose from, to match your order's needs. All our packages are shipped from The Netherlands.
Once the payment has been received by us in full we will try to ship the order within 4-5 working days. When there’s any delay, you will be notified by us. If you choose a traceable shipping option, you are able to view the tracking number in your order history. Once any package leaves our hands, we have no control over what the postal carrier does with it. Please message us immediately if your package shows evidence of mishandling. We will do all we can to help you.
We do not offer refunds due to lost items unless you choose to ship by a method that includes protection from loss. It does not happen often but items are sometimes lost when going through customs.
We cannot be held responsible for your country’s import duties, customs fees, and taxes.
To calculate shipping and find out which shipping options are available for your order check your chart and click "calculate shipping". Select your country and postal code and press "Update Totals". After updating the shipping options are displayed above, including calculated prices.
If you do not like the item or it is not what you expected, please feel free to return it, return shipping will be the buyers responsibility. The book must be returned in the exact state of receipt, with intact shrink wrap. Please contact us prior to returning an item. A return will NOT be issued unless it is returned with our approval, according to our instructions.
Regarding the Fairy Tails toys; due to that Fairy Tails items are 30 year old vintage toys and sold only as collectibles. We do ask that you contact us with any questions regarding the condition of any Fairy Tails toy item before ordering.
All returns must be made within 14 days of receipt.
If an item arrives to you damaged, save all packaging and report to the shipping service provider. All claims insured, or otherwise, need to be handled through the shipping provider.